FREQUENTLY ASKED QUESTIONS
✔️ Answer:
Yes! You will receive exactly the same product shown in the picture.
All product images on our website are original photos taken from real stock. We ensure 100% authenticity and what you see is what you get.
If you ever receive a different or damaged product, you can easily request for return or exchange within 3 days.
✔️ Answer:
After placing your order, a sales receipt/invoice is automatically sent to your email.
You can also view or download it anytime by logging into your EyeCraft account and checking the Order History section.
If you face any issues, just contact our customer support — we’ll resend the invoice for you.
✔️ Answer:
Returning an item is simple!
If you receive a wrong or defective product, you can request a return within 3 days of delivery.
Just contact our customer support team with your order number and product details.
We’ll guide you through the return process and arrange for an exchange or refund as per your preference.
✔️ Answer:
Yes! We regularly restock popular and high-demand items.
If a product is marked as “Out of Stock”, it will usually be available again soon.
You can click on the “Notify Me” button (if available) or contact our customer support to know the estimated restock date.
We always try to keep our bestsellers in stock for your convenience.
✔️ Answer:
We currently ship orders all over Bangladesh 🛍️
No matter where you are — Dhaka, Chattogram, Sylhet, Rajshahi, Khulna, or any other district — we’ll deliver your order right to your doorstep.
We are working to expand our shipping service internationally in the future.
